Helping DPD save money and putting customers in control of their deliveries.
iOS & Android App Design + Development, Wearables
DPD – Customer Delivery App
A streamlined delivery experience — now smarter and more cost-effective.
A mobile-first app that reduces operational costs while giving customers greater flexibility and control over their deliveries.
The brief
Reducing SMS costs by reimagining how DPD talks to its customers.
DPD is the UK’s leading parcel delivery company, known for its industry-leading customer service — including Predict, the service that notifies recipients of their one-hour delivery window via SMS.
But with over 2 million parcels delivered each day, the cost of these SMS messages was immense. We were asked to create a new customer-facing mobile app that could deliver the same great experience at a lower cost — using push notifications instead.
The key challenge was onboarding. We needed to help users sign up, verify their device, and enable push notifications as quickly and seamlessly as possible. Through a clean interface and a series of short coaching screens, users are guided through setup and encouraged to personalise their delivery preferences — including redirecting parcels, choosing safe drop-off points, and more.
Overview
From SMS to push — saving money without compromising service. The app delivers time-critical delivery notifications via push, offering the same level of reliability while drastically reducing the cost of communication.
